Beneath the Interface (Layers of AIUX)

Designing for AI requires more than creating chatbots. As the modality of human-computer interaction evolves, interfaces are becoming less important, while services, delivered computationally, are now the value center. How do we reimagine what an interface is as digital experiences are increasingly personalized and ambient. When do we balance human-centered design with agent-centered design (and what are the implications)? And what does usability and accessibility mean in an agentive world?

This talk explores the emerging discipline of agentive UX, and studies how the layers of AI: interfaces, agentive tools and skills, prompts, foundational models, governance, and emergence, blend together to reshape experience design.

Shape of AI

Artificial Intelligence will fundamentally upend how we work, connect, learn, and live. We are only just starting to see how these changes will manifest in our digital products, across services and experiences, and within our organizations and institutions. Design is more important now than ever. Explore how interaction patterns are evolving for a computational world, but also what is staying the same in order to craft experiences that seamlessly integrate with users’ expectations, making advanced technology feel familiar and straightforward.

Designing for Impact

Design is at a pivotal moment. Our influence within the business is growing, our skills are in higher demand as problems grow more complex, and companies across size and industries are asking themselves: how do we increase the impact of design?

Explore the drivers of design maturity through the lens of research, drawing from two major reports released last year, and from stories of success to learn how highly design-mature companies manage, evangelize, and practice design.

Design Systems for People

So much of the focus on design systems centers around the stuff we put in them. However, examples and surveys show that it's the culture of communication and collaboration that actually holds the keys to success. Design systems amplify that culture, so we have to focus on improving those systems first in order to create design systems that thrive.

This content can be delivered in many formats, from a 1-hour talk to an 8-hour immersive workshop.