Writing

The Layers of AI experience

Shaping the clay of AI

AI thrives in the mundane

Exploring the spectrum of “Needfulness” in AI Products

My emerging heuristics for assessing AI Design

Designing with stories

The Pace Layers of SaaS Organizations

A new pattern language for a new paradigm shift

The Shape of AI

Trust is the currency of change

Using design to manage risk

Questions to ask to get more out of discovery

Navigating the unknown

The Discounting of Design

What product designers can learn from Motown

Inclusion, joy, and superpowers

Design and motherhood

Designing for Humans

A willingness to fail

The empathy paradox

Designer: It’s what you do not what you’re called

User Types: The Tourists and The Explorers